Terms & Conditions

All products sold via the The Foam Booth Online Shop are subject to these terms and conditions.

Administration

  1. The The Foam Booth Online Shop is operated by The Foam Booth Pty Ltd – ABN  60 311 681 431
  2. email address – sales@thefoasmbooth.com.au

Payments and pricing

  1. Prices, offers and product availability may vary between the The Foam Booth Online Shop and The Foam Booth stores.
  2. All prices are in Australian dollars (AUD).
  3. We accept payment via the following methods: Visa, Mastercard, Paypal, Bank Transfer.
  4. Purchases can be collected in one of our stores. Intention to do this must be stated during checkout/payment process.

Privacy and Security

  1. Please click here to read our privacy policy.
  2. Our shopping cart uses a 256 bit   SSL (Secure Socket Layer) encryption to protect your sensitive information.

How the order is processed

Any order received Monday to Thursday, after 3pm, will be processed and dispatched the following day (with dispatch timing dependent on stock levels). Any order received on Friday, after 3pm or over the weekend, will be processed and dispatched on Monday (with dispatch timing dependent on stock levels). If the item you have ordered is not in stock, we will contact you via phone or email to discuss further options.

Shipping & Delivery

  1. We deliver product Australia wide. Shipping costs are influenced by the size and weight of your order. When placing an order online that you wish to have delivered, you must contact us prior to completing your purchases to be provided you with a delivery code.
  2. We will process your order within 1-3 business days of receipt, subject to stock availability. Once dispatched, you will receive your order within 1-8 days, depending on the delivery service used and your location.
  3. Delivery addresses should only be made to a place where a person can verify the goods have been delivered (ie: a business address during 9:00am-5:00pm). There must be an authorised person to sign for the delivery during this to. Deliveries will occur Monday to Friday, not on weekends or public holidays. Please note we are not responsible for loss or incorrect deliveries if the original input of the address was incorrect. Advance notification of delivery day, date or time by phone or email is not possible. Since we use third party delivery, we are unable to provide this service, which is why we stress it is important to have a person at the premises to verify the goods have arrived.

Returns

We will happily arrange for the exchange or refund any goods purchased via The Foam Booth Online, provided that:

  1. You return the item within 30 days of purchase
  2. You have a clear proof of purchase, typically an original tax invoice
  3. The item is not soiled, damaged and is in original condition
  4. The item has not been cut-to-measure or made-to-order, where incorrect measurements have been provided.
  5. You return the item with a completed returns/exchange form (and the original receipt if you are returning the item in store).

How to return an item

Please contact the The Foam Booth on 02 9319 0594 or sales@foambooth.com.au to be advised on the best store to visit to return/exchange your item. We will contact you within 3 business day to discuss the best option to return/exchange your item.

1. By Post: Please pack up any item you would like to return and send it to a The Foam Booth store. Please take care to protect the item when posting. The return postage is your responsibility. If possible, return goods via registered mail to ensure their safety as we do not take responsibility for goods lost in transit. If the item is faulty, we will pay for postage to return the faulty product and we will also pay for postage to send the new product to you. Please speak with the The Foam Booth on 02 9319 0594 or contact us by email sales@foambooth.com.au. If you are returning due to change of mind, then you will incur the cost of postage. Once we receive the product, we will refund the cost of product. We will not be able to refund the delivery portion of the payment.

2. In Person: You can return any item to any The Foam Booth store for a refund as long as goods have not been removed from their original packaging ( this is for health reasons) . Please ensure you have your original receipt with you, to show proof of purchase. If products purchased online are exchanged in store, please note refunds may take up to three days to process. If you are returning the item due to change of mind, we can refund the cost of the product. However, we will not be able to refund the delivery portion of the payment. If the product is faulty, we can exchange in store.

How much will be credited or refunded

We will refund your money the same way you have purchased it. This means, we will either credit your credit card account or your paypal account, once the goods have been returned to the store. Refunds may take up to three days to process. Shipping and handling fees are not refundable, unless the items returned are faulty*, in which case we will refund the original postage amount once you’ve posted the faulty* item back to the The Foam Booth store.

* Items will be deemed faulty once they have been returned to the store and verified.

Please note: The postage cost for exchanges or change of mind returns will be incurred by the customer.

Amendment of Terms and Conditions

We reserve the right to amend these Terms & Conditions without notice to you from time to time. If we decide to change these Terms & Conditions we will post those changes here. We encourage you to visit this section of our site regularly in order to remain informed of any changes. Any such amendment will be effective once the revised terms have been posted on the Site.