Refund policy

Returns

We will happily arrange for the exchange or refund any goods purchased via The Foam Booth Online, provided that that IT IS NOT A CUSTOM CUT PIECE OF FOAM, DACRON OR FABRIC:

  1. You return the item within 30 days of purchase
  2. You have a clear proof of purchase, typically an original tax invoice
  3. The item is not soiled, damaged and is in original condition
  4. The item has not been cut-to-measure or made-to-order, OR WHERE incorrect measurements have been provided.
  5. You return the item with a completed returns/exchange form (and the original receipt if you are returning the item in store).

PLEASE NOTE:

  1. WE DO NOT ACCEPT RETURNS FOR CUSTOM  JOBS THAT HAVE BEEN PRECUT AND MADE.
  2. WE DON’T REFUND ON CHANGE OF MIND OR INCORRECT MEASUREMENTS GIVEN
  3. WE DO NOT REFUND OR EXCHANGE ANY MATTRESSES OR BEDS IN THE BAG

How to return an item

Please contact the The Foam Booth on 02 9319 0594 or sales@foambooth.com.au to be advised on the best store to visit to return/exchange your item. We will contact you within 3 business day to discuss the best option to return/exchange your item.

1. By Post: Please pack up any item you would like to return and send it to a The Foam Booth store. Please take care to protect the item when posting. The return postage is your responsibility. If possible, return goods via registered mail to ensure their safety as we do not take responsibility for goods lost in transit. If the item is faulty, we will pay for postage to return the faulty product and we will also pay for postage to send the new product to you. Please speak with the The Foam Booth on 02 9319 0594 or contact us by email sales@foambooth.com.au.

2. In Person: Please ensure you have your original receipt with you, to show proof of purchase. If products purchased online are exchanged in store, please note refunds may take up to three days to process.

How much will be credited or refunded

We will refund your money the same way you have purchased it. This means, we will either credit your credit card account or your paypal account, once the goods have been returned to the store. Refunds may take up to three days to process. Shipping and handling fees are not refundable, unless the items returned are faulty*, in which case we will refund the original postage amount once you’ve posted the faulty* item back to the The Foam Booth store.

* Items will be deemed faulty once they have been returned to the store and verified.

Please note: The postage cost for exchanges or change of mind returns will be incurred by the customer.